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Cancellation, Returns and Refunds

Cancellation Policy

Cancellation before shipment:

If the order that you want to cancel has not been shipped yet, you can write to our customer support team at help@mgmobiles.com or call us on 70 1164 5291.

In such cases, the order will be cancelled, and the money will be refunded to you (if the order was not COD) within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation after shipment:

To cancel an order after it has been shipped, email us at help@mgmobiles.com and refuse delivery of the product. An order cannot be cancelled if you have already taken delivery.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used discount vouchers during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. The amount you paid will be refunded to you.

Returns, Replacements and Refunds

How do I return an item purchased on gomobiledeals.com?

Products are not returnable or refundable. All products are subject to the manfacuturer’s terms and conditions for dead on arrival products or warranty terms and conditions.

  • For any help, contact our Customer Support team via email (help@mgmobiles.com) within 3 business days of receiving the order.
  • Provide us with your order ID details and details of the help you need. Kindly email an image of the product and the invoice for our reference.

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